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Rules, Terms & Conditions

This website is operated by Mysterium Tours, DIČ: CZ682939303, registered in the Czech Republic.
Use of this website constitutes your acceptance of these terms and conditions and our cancellation policy. We reserve the right to change the terms and conditions at any time.

RULES

  • All participants agree to obey the instructions of the guide and agree to walk on the designated pedestrian pathways and pedestrian crossings at all times.
  • Customers who are abusive, intoxicated or whose behaviour is generally disruptive may be refused admittance to the tour or, if this behaviour becomes evident during the tour, may be asked to leave. In this event, no refund will be given.
  • In group tours, the use of phone is prohibit in order to not distract the other participants and the storyteller performance.
  • Do not interrupt the storytelling/narration with questions or any other activity. We want you to carefully listen the stories, enjoy them and let your imagination come alive.
  • Conditions of Photo/Video: Mysterium Tours and the storytellers encouraged taking photos during the tour but prohibit any video/audio recording during the walking tour.

TERMS and CONDITIONS

  • Your booking is accepted on the understanding that you realize and accept the dangers, risks and hazards inherent to walking around and/or using public transport within a major city.
  • Mysterium Tours and the guides shall not be liable for any delay or default in the tour caused by conditions beyond its control, including, weather conditions, heavy traffic, public performances or demonstrations, or other circumstances beyond our control.
  • Every participant assumes full responsibility for their own safety and conduct and it is their responsibility to be adequately insured against personal injury, medical expenses arising from accident or injury, property loss, theft or damage to their own or another person’s property.

Refunds / Cancellations

  • Tickets cancelled up to 48 hours in advance before the start of the activity, will be refunded of 50%. Within this term no refund but in this case you’ll get 100% credit for future bookings or buy Gift Vouchers. Should you wish to change the time or date or your tour, please contact us at reservation@mysteriumtours.comand we will make every effort to accommodate you, subject to availability.
  • No refunds will be given in the event you do not attend your tour. The tour departs promptly from designated starting point and it is your responsibility to arrive on time. If you arrive late, however, you may be offered an alternative date for your tour if one is available.
  • Mysterium Tours reserves the right to cancel any tour at any time, in which case, if circumstances permit, an alternative time or date will be offered. If the alternative time or date offered, does not match customer’s availability, a full refund will be given.
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