Use of this website constitutes your acceptance of these terms and conditions and our cancellation policy. We reserve the right to change the terms and conditions at any time.
- The tickets can be purchased through this website or resellers websites only. We do not accept cash payments on the spot.
- We accept as method of payments: PayPal, credit / debit cards, bank transfer.
- Is also possible to pay personally a day before the tour with credit / debit card, Google Pay, Apple Pay.
- Your booking is accepted on the understanding that you realize and accept the dangers, risks and hazards inherent to walking around and/or using public transport within a major city.
- All participants agree to obey the instructions of the guide and agree to walk on the designated pedestrian pathways and pedestrian crossings at all times.
- Mysterium Tours hold a liability insurance that covers participants in case of damages and injuries caused by the organizer and its guides / storytellers. Policy number: 8603464047 provided by Kooperativa (Vienna Insurance Group).
- Every participant assumes full responsibility for their own actions and it is their responsibility to be adequately insured against personal injury, medical expenses arising from accident or injury, property loss, theft or damage to their own or another person’s property.
- Mysterium Tours and the guides shall not be liable for any delay or default in the tour caused by conditions beyond its control, including, weather conditions, heavy traffic, public performances or demonstrations, or other circumstances beyond our control.
- Customers who are abusive, intoxicated or whose behavior is generally disruptive may be refused admittance to the tour or, if this behavior becomes evident during the tour, may be asked to leave. In this event, no refund will be given.
- In group tours, we require the use of phone and smartphones to a minimal use in order to not distract the other participants and the storyteller performance.
- Conditions of Photo/Video: Mysterium Tours and the storytellers encouraged taking photos during the tour but prohibit any video/audio recording during the walking tour.
- Wether the tour won’t match the customer’s expectations no refund will be given.
Refunds / Cancellations
- Tickets cancelled up to 24 hours in advance before the start of the activity, will be refunded of 100%. Within this term no refund but in this case you’ll get 100% credit for future bookings or buy Gift Vouchers. Should you wish to change the time or date or your tour, please contact us and we will make every effort to accommodate you, subject to availability.
- No refunds will be given in the event you do not attend your tour. The tour departs promptly from designated starting point and it is your responsibility to arrive on time. If you arrive late, however, you may be offered an alternative date for your tour if one is available.
- We as actors, might not be available to perform the tour in specific days, as we perform in theatres and different artistic projects as well. Mysterium Tours reserves the right to cancel any tour at any time, in which case, if circumstances permit, an alternative time or date will be offered. If the alternative time or date offered, does not match customer’s availability, a full refund will be given.